Maintenance Service Level Agreements


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Note: Prerequisite: A site visit, and an IT strategy meeting


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What is an (SLA)? Service Level Agreement 

A (SLA) is a signed agreement between Vault Computing CC and you, our client, spanning for one year or more. This guarantees your company preferential service for regular onsite support by our engineer at a reduced fixed rate.

(SLA’s) are customization and flexible to suit your business requirements. Thus this agreement, allows a certain number of hours to be allocated on a monthly basis. This (SLA) is used to provide positive as well as protective services to allow for the general day-to-day maintenance and use of your IT environment. If assistance is required beyond these hours, Vault Computing has preferential pricing that will apply.


·             An initial (SLA) is agree upon depending on your company size or an initial    number of hours are   allocated to your site

·             Discounted hourly rate

·             Priority response for (SLA) clients

·             Scheduled anti-virus system updates

·             Online Data Backup Services

·             Confirm successful backup of company data

·             Preventative maintenance

·             Reliable support

·             Remote Desktop Support